Our Guarantee

 

We take your and your pet’s happiness very seriously and we stand behind all our products with a guarantee. While we are confident in the quality and efficacy of our products, we understand that not every product works for every pet. If ever you are not completely happy with a product purchased from one of our authorized sellers for any reason, we encourage you to return your product to the original seller for a full refund. If they are not able to resolve your issue, you may also contact us within 30 days of purchase to request a refund or replacement.

Refunds

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the delivery date. Returned or exchanged products must be in the condition you received them and in the original packaging.

If you have used a product and found it to be damaged or faulty we will collect the product at our expense and replace or refund the item, depending on the circumstance.

To complete your return, we require a receipt or proof of purchase.

RETURNS WILL NOT BE VALID IF:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@naturalpetcare.co.za.

Sale items (if applicable) 

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.​

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@naturalpetcare.co.za and send your item to: 22 Aster Road Cyildene Johannesburg 2198

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 

To return your product, you should mail your product to:
22 Aster Road Cyildene Johannesburg 2198

​You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at info@naturalpetcare.co.za for questions related to refunds and returns.

    Cart