The Pawsitive Help Center
Frequently Asked Questions
Are Pannatural® products Eco-Friendly?
Yes, all the ingredients in Pannatural® shampoos and products are biodegradable. Plus, our plastic containers are also recyclable.
Can I use Pannatural Pets® shampoo on myself?
The key difference between human and pet shampoo is the pH balance. Pet shampoos are typically pH-neutral to protect their sensitive skin, while human shampoos are usually more acidic. That said, you’re not the first person to use Pannatural® on themselves! Feel free to give it a try and let us know how it works for you.
What should I do if I get shampoo in my pets' eyes?
If shampoo gets in your pet’s eyes, rinse the eye with warm water right away. If you notice any swelling or irritation, it’s important to contact your veterinarian for advice.
What is the pH level of Pannatural Pets® shampoos?
Pannatural Pets® shampoos have a pH level of 7. This is specifically designed to be gentle on dogs’ sensitive skin, helping to maintain its natural balance.
Do I need to dilute Pannatural Pets® shampoos before using?
Pannatural® Shampoos are a gentle, mild formulas designed to be used at full strength. However, if you’d like to stretch it further, feel free to dilute it. For groomers, the recommended dilution ratio is 5 parts water to 1 part shampoo.
Are Pannatural® shampoos safe to use on smaller pets, rabbits, hamsters, etc.?
Yes of course. The most important quality in any pet shampoo is that it’s gentle and pH-balanced. That’s why all of our formulas are made using only the mildest ingredients and are carefully pH-balanced to suit the delicate nature of animals’ skin. If you’re bathing a smaller pet, we recommend pre-diluting the shampoo with an equal part of water to make it even gentler during use.
What I have to do if my pet has an allergic reaction?
Oh no! If your pet has any allergic reaction, please call your veterinarian immediately.
How often can I use Pannatural® Detangler/Perfume Sprays on my pet?
With no chemicals or alcohol in our products, you can safely spray your dog multiple times a day without worrying about drying out their skin or coat. Feel free!
How often can I wash my pet with Pannatural Pets® shampoo?
Our shampoos are soap-free and crafted with nontoxic ingredients, so they won’t strip away your pet’s natural oils or dry out their skin and coat. Generally, most dogs and cats only need a bath once in 2 weeks. Their skin produces natural oils that help keep it healthy, and frequent bathing can wash away more oils than is beneficial for their skin.
Can I just use baby shampoo on my dog?
Pannatural Pets® shampoo are pH-balanced to pets needs and gentler than soap or even baby shampoo. Soap and baby shampoo can be drying to a pet’s skin and leave residue in the fur, which can lead to itching, dandruff, and shedding. Our soap-free formulas are perfectly safe and designed specifically for your furry friend’s needs. That’s why it’s always best to use products formulated just for pets.
Why do some Pannatural® products contain tea tree oil or eucalyptus oil? I heard they were toxic to pets.
Tea Tree and Eucalyptus oils are known for their refreshing scent and natural skin-supporting properties. While it’s true that these essential oils can be harmful to pets if used in high concentrations or ingested, our formulas are carefully crafted to ensure safety. Our shampoo contains less than 1% Tea Tree oil, which becomes even more diluted during bathing. With over a decade of experience formulating pet care products using these ingredients, we’ve never encountered an issue. You can feel confident knowing our products are developed with your pet’s well-being as a top priority
How can I soothe my dog's irritated wrinkles, lip folds, or tail pocket?
Dandruff and dry dog skin are best solved from the inside out. However You can use our Dry skin care Shampoo which helps to nourish sensitive, dry, flaky skin, formulated with Avocado Oil, Shea and Mango Butter.
Which of your products help with dandruff or flaky skin?
To keep skin folds clean and help prevent infection, gently wipe the area with our Facial Cleanser using a cotton pad, then apply our Hemp Balm between the folds. This gentle yet effective combination is specifically formulated to be safe for use on the face and other sensitive areas.
Which Pannatural Pets product is safe for cats?
On the front of our labels, you’ll notice a cat picture alongside our dog – that means the product is safe for cats as well.
Can I get samples?
You can purchase a small size pack on our website. Please also know that you can buy full size products at no risk. We are so confident you will love our products.
If you are a groomer or retailer you can contact your local pet distributor or Pannatural Pets directly for free samples available.
How can I collaborate with Pannatural Pets® on social media?
Please DM us on Instagram @pannnatural_pets or Facebook @Pannatual Pets We look forward to hearing from you!
Can I use Pannatural Pets® products on myself?
Absolutely! Our products are crafted with premium, human-grade ingredients, making them safe and effective for people as well as pets. In fact, many of our customers have shared how our balms have helped soothe everything from chapped lips to eczema and how our detangler spray helped painful daily hair combing.
Can I use Pannatural Pets® products on my puppy/senior or pregnant dog?
Absolutely! All of our products are completely natural and safe for dogs of all ages, including puppies and senior dogs!
Also safe for pregnant or whelping mamas.
Are your balms safe if my dog tries to lick or eat them?
Our balms are natural and safe if ingested.
However, the more time our balms are allowed to absorb into the skin, the better results you’ll see. We suggest applying as often as possible (especially before bedtime, and maybe with socks on) and attempting to distract your dog to give time for the balm to work its magic.
Which products will soothe my dog's allergies?
With any dog allergies, it’s important to first pinpoint the source of irritation—it could be something in the dog’s environment or an ingredient in their food. Once all allergens have been eliminated, heal your dog’s troubled skin with our Soothe That Itch Kit which includes Soothe That Itch Shampoo for full body treatment, Soothe That Itch Spray and Hot Spot Balm for spot treatments.